Cancellation and Refund Polcy

Cancellation & Refund Policy – 3PP Harvest

At 3PP Harvest, we want you to be fully satisfied with your purchase. Please review our cancellation and refund policy to ensure a smooth shopping experience.

Order Cancellation:
Before Shipment: If you need to cancel your order, please contact us as soon as possible. We are able to cancel orders that have not yet been processed or shipped. Once your order has been shipped, it cannot be canceled.
After Shipment: If your order has already been shipped, you will need to initiate a return once the package is delivered (please see our returns section below).
Refunds:
Eligible Refunds: Refunds are only issued for items that are damaged, defective, or incorrect. If you receive an item that meets these criteria, please reach out to our customer service team within 7 days of receiving your order.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method.
Non-Refundable Items: Certain items are non-refundable, including:
Items marked as “Final Sale” at checkout
Gift cards
Personalized or custom-made products
Return Process:
If you wish to return an item, please contact our customer support team at [customer support email] to receive a return authorization and instructions.
Items must be returned in their original, unused condition with all tags and packaging intact. We do not accept returns on opened or used products unless they are damaged or defective.
Return Shipping: You are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service to ensure your return is delivered to us safely.
Processing Time for Refunds:
After we receive and inspect the returned item, please allow 5-7 business days for your refund to be processed.
The time it takes for the refund to appear in your account may vary depending on your payment method and bank processing times.
Exchanges:
We currently do not offer direct exchanges. If you would like a different size or product, please return the original item for a refund and place a new order for the desired item.
Customer Support:
If you have any questions or need assistance with a cancellation or refund, please contact us at [customer support email] or [customer support phone number]. Our team is here to help!

Thank you for shopping with 3PP Harvest. We appreciate your understanding and your support!

Let me know if you need adjustments or further details!